ZALORA Members Club

It’s our new free, spend-based loyalty program open to all customers! You earn points when you shop and unlock higher tiers and exclusive benefits as you spend more over time.

You’re automatically enrolled! Every registered ZALORA customer is a member from day one - no sign-up or additional fee required. Simply log in and check My Account to view your tier and points balance.

No, ZALORA Members Club is completely free!

We have 3 membership tiers:

• Blue: Our starting tier for all members.

• Gold: Reached when you spend S$400 in a rolling 12-month period.

• Black: Our top tier! Reached when you spend S$800 in a rolling 12-month period.

Tier qualification is based on your eligible spend over a rolling 12-month window. Eligible spend is the net amount paid for items after discounts, vouchers, cashback, or points are applied. It excludes shipping fees, taxes, service/import charges, and gift card purchases.

Your spend total is constantly calculated based on the last 365 days from today. As older orders pass the 12-month mark, they naturally drop out of your tier spend calculation, while new purchases are added immediately.

Whenever you upgrade to a new tier, your 12-month membership period begins on that exact date. You have 12 full months from your upgrade date to meet the spend requirement to maintain or upgrade your tier again.

When an order pushes your 12-month spend over a tier threshold, your upgrade will trigger once the order closes (after your return window ends or when you manually confirm receipt of your items).

Your tier status is valid for 12 months from the date you enter or upgrade to it. On your tier anniversary, we review your spend over the preceding 12 months. If your spend meets the tier requirement, you maintain your tier; otherwise, you move to the tier your spend qualifies for.

You earn points on the eligible spend of your orders based on your tier’s earn rate at the time of purchase:

• Blue: 1 point per S$1 spent 

• Gold: 1.5 points per S$1 spent 

• Black: 2 points per S$1 spent

Points are credited as soon as your order closes (after your return window ends or when you manually confirm receipt of your items) so we know what items you've kept.

Yes! Once your items are delivered, go to your points history and use "Collect Points" to confirm you've received your items. This closes your order and credits your points immediately. Please note that confirming receipt means you won’t be able to submit a return for that item.

Points are earned on the net amount paid after points and cashback redemptions. However, paying with wallet credit does not reduce the points you earn.

At checkout, simply switch on the points toggle. The system will automatically apply the maximum usable points toward your eligible order balance.

Conversion rate: 100 points = S$1

Minimum: You must redeem at least 100 points per order if you choose to redeem your points.

Maximum cap: Points can cover up to 30% of the net remaining payable amount of eligible items in your cart.

Points cannot be applied to cover shipping fees, taxes, service charges, or gift card purchases.

No! Redeeming points does not affect your tier status or reduce your progress toward your next tier.

Yes. Points may have different validity periods depending on the type of points. Please check the details provided for each point type to see when they expire.

Earned Points and Tier-Up Bonus Points are valid for 3 months from their credit date, Birthday Bonus Points are valid for 1 month, and special promotional points follow the specific timeframes indicated in your account.

We automatically use your oldest valid points first so you get the most out of your balance.

Your Members Club page and Points History tab will highlight points expiring soon along with their exact expiration dates.

Since points are only credited after your order closes, returned items never earn points. For partial returns, you earn points only on the retained items.

Yes. Redeemed points used on returned items are re-credited to your account, provided they haven't passed their original 3-month expiry date. Expiry dates are not extended or reset upon return.

If your points reach their original 3-month expiration date before your return is processed, they cannot be re-credited to your account. Returned points keep their original expiration dates and are not extended, renewed, or reset upon return.