Refer & Earn Program Terms and Conditions

Terms and Conditions

These Terms and Conditions ("Terms") govern participation in the ZALORA Refer & Earn Program ("Program") operated by ZALORA Group ("ZALORA", "we", "us"). By participating in the Program, you agree to be bound by these Terms.

1.  Eligibility — Referrer

To participate as a Referrer, you must: (a) be a registered ZALORA customer with a valid account in good standing; (b) reside in an eligible market (Singapore, Malaysia, Hong Kong, Indonesia, or the Philippines); and (c) share your unique referral link [provided by ZALORA] in accordance with these Terms. 

2.  Eligibility Criteria — Referee (Invitee)

To qualify as a Referee and trigger a referral reward for the Referrer (“Referrer Reward”), the invited person must: (a) be a new ZALORA customer with no existing ZALORA account; 

(b) install the ZALORA mobile application directly through the Referrer's unique referral link; 

(c) create a new ZALORA account after ZALORA mobile application installation; 

(d) complete a qualifying first purchase that meets or exceeds the minimum order value for their market (see Clause 5); and

(e) not take any action (e.g. cancel or return all or part of the order) to cause the order value to fall below the minimum Minimum Order Value stated below.

3.  How the Program Works

ZALORA will generate a unique referral link for each Referrer. Referrers may share their unique referral link via any channel available in the ZALORA app, including the Homepage, Catalogue, Product Detail Page, Order Review page, or Account page. 

When a Referee fulfills Eligibility Criteria (a), (b) and (c) in Clause 2 above, the Referee will receive a 10% discount automatically applied to their first order at checkout.

When a Referee completes a qualifying first purchase in accordance with Clause 2 of these Terms and Conditions, the Referrer becomes eligible to earn a cashback reward (“Referrer Reward Cashback ”).

The Referrer Reward Cashback will be credited to the Referer’s ZALORA Cashback wallet in accordance with Clause 6 below.

4.  Referral Rewards

The Referrer Reward Cashback, Referee Discount, and Minimum Order Value are market-specific as set out below. Rewards are subject to change at ZALORA's discretion.

Market: Singapore (SG) 

Referrer Reward: S$15 Cashback

Referee Discount: 10% off first order

Min. Order Value (After Returns/Cancellations): S$80

5.  Minimum Order Value

The Referee's first order must meet the minimum order value for their market (as set out in Clause 4) for the referral to be deemed successful. Orders below the minimum order value will not qualify, and no cashback reward will be issued to the Referrer.

6.  Referrer Reward Cashback Credit and Timeline

The Referrer Reward Cashback will be credited to the Referrer's ZALORA Cashback wallet 30 days after the exchange/return window of the Referee’s qualifying order is closed. Cashback will not be credited if: (a) the Referee's first order is cancelled in full, (b) the Referee returns the full order within the applicable return window or (c) In case of Partial Refund, the remaining order value falls below the minimum order value set out in Clause 4.

7.  Referee Discount

The 10% new-customer discount is automatically applied to the Referee's first order at checkout. The discount: (a) applies only to the Referee's first order and cannot be carried forward; (b) cannot be exchanged for cash; and (c) is subject to the minimum order value set out in Clause 4.

8.  Prohibited Conduct

Participants are strictly prohibited from engaging in abusive behavior, including but not limited to: (a) self-referral mechanisms; (b) use of  automated tools, bots, or any other artificial means to generate referrals; (c) purchase, sale, trade, or transfer of  referral links; (d) misrepresenting the Program to potential Referees; or (e) engaging in any conduct that ZALORA, in its sole discretion, considers fraudulent or abusive. ZALORA reserves the right, at its sole discretion, to void any rewards, cancel pending referrals, and suspend or terminate accounts suspected of or involved in prohibited conduct, without prior notice, without liability, and without any obligation to provide reasons or justification. All decisions by ZALORA regarding fraud, abuse, or suspicious activity are final and binding. 

9.  Program Modifications and Termination

ZALORA reserves the right to modify, suspend, or terminate the Program, or to change these Terms, at any time without prior notice. All amendments to these Terms and Conditions, including our policies will be posted on our platform and be effective immediately. Your continued participation in the Program constitutes acceptance of the amended Terms and Conditions. In the event of overall Program termination, no additional referral rewards will accrue. Any cashback rewards already successfully credited to a Referrer's Cashback wallet prior to termination will remain valid until their natural expiry date and subject to standard Cashback Terms and Conditions which can be found here.

10.  Cashback Wallet Terms

Cashback credited under this Program is subject to ZALORA's standard Cashback wallet terms, including applicable expiry periods which will be shown in your account.

11.  Privacy

Personal data collected in connection with the Program will be processed in accordance with ZALORA's Privacy Policy, available at [zalora.com/privacy]. Participants consent to ZALORA processing their data for Program administration and communication purposes.

12.  Liability

ZALORA shall not be held liable for (a) any technical failures, platform downtime, server dropouts, or network connection errors that prevent the automated tracking, attribution, or delivery of referral rewards or discounts.; (b) any loss arising from a participant's inability to access or use the Program; or (c) any indirect, incidental, or consequential loss arising from participation in the Program.

13.  Governing Law

These Terms and Conditions shall be governed and construed in accordance with Singapore law. Both we and you hereby agree to submit to the non-exclusive jurisdiction of the Singapore courts. All dealings, correspondence and contacts between us shall be made or conducted in the English language.

14.  Contact

For queries about the Program or these Terms, please contact ZALORA Customer Service through the Help Centre in the ZALORA app.